" A day without laughter is a day wasted." Charlie Chaplin

"Trust cascade"=positive domino effect.

"8.8 trillion dollars lost to disengagement" thats crazy!

Very common 1% extra we do is bring clients garbage cans back to house from street when emptied

I enjoy doing the extra 1%s that benefit client and coworkers. For example got the pond cleaning done let's pull some weed and blow some leaves for the maintenance team while we wait for the pond to fill. Client notices not just the pond but the whole area clean.

A client recovery story I have is a time when we rebuild a section of a pond twice exactly how the client described they wanted it. However both time they didnt like it. I kindly apologized and ask it she had a few moments to hang around as I...

"Clients don't want perfection they want to be heard, respected and reassured that you actually care." I agree however feel some clients really do expect perfection.

This can relate to raising toddlers too:)

"Turn mistakes into data, not drama" Learning from mistakes and others mistakes has helped me through many challenges with different tasks and training methods.