What this game is

A 2‑minute, 7‑scenario practice round. Each scenario shows five possible responses, from below average (−2) to remarkable (+2). You can Skip to see the next response, but you can’t go back—if you pass the best one, it’s gone. When you see the response you want, hit Do This to lock it in. Score adds up as you go.

Why it’s important

• Trust beats tactics: Small, specific gestures stick longer than big, generic ones.
• Practice under pressure: A timer forces quick, clear choices—like real life.
• Peak it, then end it: Create one highlight and finish strong—those are the parts people remember.
• Culture builder: Your daily “deposits” become the team’s reputation.

How scoring works

• +2 Remarkable — ownership, empathy, and a crisp next step.
• +1 Good — helpful and timely, but not a standout.
• 0 Average — polite, low impact.
• −1 Weak — vague, slow, or deflecting.
• −2 Below average — dismissive or careless.

Main ideas from the chapter

• Little hinges swing big doors. Small moments, outsized results.
• Micro‑affirmations matter. Names, quick thanks, specific praise = belonging.
• Progress over pep talks. Tiny wins fuel motivation and loyalty.
• Design the memory. Create one peak; end with a recap or next step.

Read the chapter: Small Gestures, Big Echoes